We want you to love your new shoes! We are open to returns and exchanges, based on the following policies. Returns Simply return your shoes - unworn, undamaged and in the original shoe box within 14 days of receipt for a refund; within 30 days for a store credit or exchange. Please either enclose the shoe box in a box of your own, or in protective packaging (i.e., do not use the box of shoes as the shipping box), to avoid a repacking fee. Shoe boxes damaged or marred due to improper shipping (tape or labels directly on the shoe boxes themselves) are subject to a $5.00 repackaging fee. Shipping on Returns must be pre-paid. Unfortunately, we cannot refund your original shipping charges for any reason other than a shipping error on our part. Where to send returns: Just Shoe N' Me 5689 Coral Ridge Dr. Coral Springs, FL 33076 Shipping ****We offer standard, second-day, and next-day shipping options for valid USPS addresses. In addition, all orders over $150.00 receive Free Shipping!!! Shipping Charges Standard Shipping - We use U.S. Postal Service PRIORITY Mail to ship your package. Order Charge First pair of shoes - $6.00 * Boots - $9.00 * Each additional pair - $3.00 Orders over $150.00 - FREE * Add $5.00 for shipping to Alaska, Hawaii, and some U.S. territories Free Exchanges To drastically reduce your shipping costs, we will pay for the outgoing exchange shipping costs (USPS Priority Mail, a $6.00 value) within 30 days of the original purchase. Call 954-575-7066. You will be charged only the price of the shoe(s), no additional shipping. Once we receive the shoes you send back, your credit will be issued within 14 days. Exclusions Only 1 exchange per order. Multiple pairs may be exchanged but they must be done in the same package. Sale shoes and final sale purchases can not be returned or exchanged. Defective Merchandise Just Shoe N' Me defines defective merchandise as any footwear that is flawed concerning workmanship or materials, and is warranted by our manufacturer. Defective footwear claims must be made within 30 days of the purchase date. Just Shoe N' Me cannot warrant the fit of any footwear. If your child was unfortunate enough to develop a blister, the vast majority of the time the shoes were the wrong size (usually too small). The other causes may be when sandals are worn without a sock the first day or a stiff dress/uniform shoe worn 8 hours the first day. It is rare a defect in materials or workmanship caused discomfort or blisters for your child. All "defective" returns must be pre-authorized. Merchandise without pre-authorization will be refused or returned immediately. An authorization return code may be simply obtained by e-mail at amy@justshoenme.comThis email address is being protected from spam bots, you need Javascript enabled to view it or call at 954-575-7066. Returns thought to be defective will be inspected promptly (within 2 business days) If a warranted manufactured defect exists, our store will gladly replace or exchange the defective footwear, when available. The standard shipping cost of the return ($6.00 maximum), will be refunded and the replacement footwear shipped for free. Any worn footwear determined not to have a manufacturers defect, will be returned to the customer promptly and the cost of shipping will be the sole responsibility of the customer. No manufacturer will give credit for slight imperfections in stitching or materials (cosmetic defects) once the shoe has been worn. It is the customer's sole responsibility to inspect the shoes before they are worn and return the unworn footwear for a full refund. Questions? If you have any questions, please call 954-575-7066 or email at amy@justshoenme.comThis email address is being protected from spam bots, you need Javascript enabled to view it . Tax Information A 6% tax rate will apply for all orders shipped within Florida.